This privacy policy sets out how DeedPollsDirect.co.uk uses and protects any information that you give DeedPollsDirect.co.uk when you use this website. This in accordance with the General Data Protection Regulation (EU) 2016/679 or “GDPR”. By using this website and submitting your application online, contacting us by email/live chat or telephone, you consent to the processing of your data in accordance with this policy.DeedPollsDirect.co.uk is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

DeedPollsDirect.co.uk may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 23th April 2010 (last updated 28th April 2019).

DeedPollsDirect.co.uk is registered in England & Wales (09276491), registered office: 71-75 Shelton Street, Covent Garden, WC2h 9JQ.

You can contact the Data Controller via customer.service@deedpollsdirect.co.uk

What we collect

We may collect the following information:

  • name and title
  • contact information including email address
  • demographic information such as postcode
  • information and or details required to provide the services offered

What we do with the information we gather

We require this information to process your application and provide you with a better service, and in particular for the following reasons:

  • Process applications and provide service
  • We may contact you via email, telephone and or post to confirm details about your application
  • We may send you an email to request that you leave a review of our service
  • The operation of the website and communication systems
  • The provision of trust based information and metrics

Lawful bases for processing

The bases for processing your data are:

  • Consent
  • Contract
  • Legitimate interests
  • Legal obligation

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web orders to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We do not store credit card details on our server.We will never use your personal information to send you promotional information from third parties.